Contact Us / FAQ
** These terms are manually agreed-upon when checking our terms and conditions box during checkout.**
Please see our information on our COVID-19 delays here.
How do I contact you?
Please contact us HERE. Make sure to have your order number handy to expedite your request.
What is the status of my order?
You can look up your order status, including any potential Covid-19 related delays HERE.
I ordered a “pre-ordered” item, when will it ship?
Pre-ordered items are not available to ship at the time of purchase. Shipping timelines are detailed in the product description on the product page or on your order confirmation email. Shipping and delivery times on these items are not guaranteed, unless otherwise noted. While we make every effort to communicate accurate delivery estimates, unanticipated production delays and in-transit delays may affect your order. If an item is delayed we will notify you via email as soon as possible. Unless otherwise noted, if you are ordering a pre-ordered item with an in-stock item, your order will ship once all items become available.
When will I be charged for my order?
If you place an order on our store, you will be charged for the full cost of your order immediately, including “pre-ordered” items. If you see any additional charges on your account or if you made an attempted order placement that did not go through there may be an “authorization hold” amount on your account that should drop-off within a few days. If you believe there has been a billing error please reach out to our customer service team for support.
Why am I being charged tax on my order?
Sales tax is applied to all domestic orders. The tax collected is based on the applicable sale tax and use tax laws within each state.
I am missing an item in my delivery.
We often split-ship! Sometimes your order will be split into multiple shipments depending the item's fulfillment facility and processing times. You'll receive additional tracking details when the remaining items in your order ship. Please check the packing slip included in your shipment to see which items were shipped and reach out to us if an item is listed but wasn't included in the package. You can check the order status page here for additional order shipment details.
What is my size?
Please select the size chart link on each product page. We recommend comparing the measurements on the size chart to something you already own. The measurements on the size chart are shown “flat,” meaning it’s not a circumference. To get the chest circumference please double the number. Measurements are shown in inches.
What is your shipping policy?
Shipping address information is the responsibility of customer. We are not responsible for packages lost or returned to us due to an incorrect address provided on the order. Daylight Curfew is not responsible for lost packages due to incorrect shipping information provided on the order. If a package is returned to us we will contact you to set up a reshipment. You will need pay for the cost to reship the package except in any case where we are responsible for cause of the return. If you do not want to pay the reshipment fee, your order will be donated to a local charity within 30 days. We do not give refunds for made-when-ordered items, sale items or discounted items and original shipping is non-refundable.
You will receive shipping confirmation and tracking once your order ships out. If you have not received tracking then your order is still in production. Items should ship within approximately 5-7 business days. Embroidered items take the longest to produce and may take up to 10 business days. You can check the order status page here for additional order shipment details.
Can I update my shipping address?
In most cases, yes, we can change the delivery address before your order ships. Please contact us with the new information as soon as possible. We are unable to change or update the shipping address after the package has shipped. Once Daylight Curfew has delivered your package to the carrier, you will assume the risk of loss and title for the merchandise. Daylight Curfew is not responsible for damaged, lost, misplaced, or stolen packages. Please contact the carrier with your tracking number to remedy the situation or set up a redelivery.
Items in your order may ship separately, as we use multiple fulfillment locations throughout the US. Shipping charges are non-refundable. We are not responsible for import duties and/or taxes imposed by your country's customs policies. These fees are not shipping costs and we have no control over how they are applied.
How long will it take, once my order ships?
Once your package has left our warehouse, in-transit shipping delays may occur and these factors are out of our control. Contacting the carrier is the best way to gain more information on your package’s whereabouts and their current delivery timeframes.
DOMESTIC ORDERS: domestic orders normally arrive 3-7 business days once it has shipped; due to COVID some carriers are experiencing slow or delayed transit times. Please contact the carrier for more information on in-transit delays.
INTERNATIONAL ORDERS: International orders normally arrive within 2-4 weeks of shipping; due to COVID, some carriers are seeing severe delays in transit times in some cases. Unfortunately, this is out of our hands and we cannot cancel, adjust, or refund orders once an order is in transit. Depending on your country, you may be charged customs/import fees. These charges are the sole responsibility of the purchaser; we are not responsible for any additional customs charges or fees once your package has left our facility. If customs charges/fees are refused at the time of delivery and your order is returned to us, we will contact you for payment to reship your order. Please contact your local customer office/post office for more information on customs fees and import duties for your country.
Daylight Curfew is not responsible for damaged/lost/stolen packages while in transit.
Tracking shows my package was delivered, but it’s not here?
If your package is marked as "Delivered" via your tracking number, please wait 72 hours to see if the package shows up. Some carriers will mark a package as “delivered” before they actually deliver it or when it reaches the local sorting facility and not when it’s actually delivered to the customer. Though unusual, this can happen up to 5 days before an item is actually delivered. We recommend contacting the carrier for more information on the package’s whereabouts, speaking to the delivery person or checking with your neighbors, building supervisors, and around the delivery location in case the package was stashed out of sight and away from the elements.
Do you ship to (insert country name here)?
We ship to most countries worldwide. Please look at the drop down list of countries when checking out and you’ll see all of the countries we ship to.
RETURN & EXCHANGE QUESTIONSDo you accept returns/exchanges?
Most of our items are made-when-ordered and all sales are final. Any items purchased on sale or with a promotional code are considered final sale. We do not offer exchanges.
Double-check your order confirmation and size selection and notify us immediately of any errors. Consult the SIZE GUIDE to ensure the optimal fit. Once your order has gone into production, within 1-2 hours of placing your order, we cannot update, change, cancel the order, including making any size change or color change requests.
Please inspect your order upon arrival. If an item arrives with a manufacturing defect or production error, you must contact Daylight Curfew's customer support HERE to report the issue within 7 days of the delivery date.
We do not offer refunds for any digital download or mp3 purchases. To access your files on an IOS device, you’ll need to first download to a desktop computer and then transfer the files to your device. Unfortunately, IOS doesn’t allow you to download music files directly to your phone.
Damaged, incorrect or incomplete orders:
If your items arrive damaged or you receive an incorrect item, we will need a photos to verify the issue and/or confirm which item was shipped. This helps us understand what went wrong and helps to provide the best solution for the issue at hand. Please reach out to our customer support team HERE to report any issues within 7 days of delivery.
ADDITIONAL INFORMATIONDiscount Codes & Temporary Promotions:
All items purchased on sale or with a promotional code are considered final sale. These items will not be eligible for a return. Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no rain checks or vouchers are available unless other noted. Not valid after purchase, on prior purchases, gift cards, gift certificates, taxes, shipping, or handling and processing charges. Purchaser must pay any applicable sales tax. Offer may not be combined with any other sale, promotion, discount code, promo, coupon and/or offer. Promotions have no cash value. Offer cannot be sold, transferred, or otherwise bartered. VOID where prohibited, taxed or otherwise restricted. Returned or cancellations of any portion of a purchase requires equal forfeiture of offer or amount equal to offer. Discount is applied before shipping, handling, and tax. Daylight Curfew LLC has the right to end or modify any promotion at any time at its sole discretion. Other restrictions may apply.
Price Adjustment Policy:
Daylight Curfew offers a price adjustment policy for sale items that are purchased within 3 days prior to start date of sale. Adjustments must be claimed within 3 days of sale start date. Please note that the exact style and size must be available for purchase when your request is made. We are unable to offer price adjustments to items that were originally purchased on sale or with a promotional code or on items that are temporarily reduced in price. The refund will be issued in the form of a store credit.
What is your privacy and data collection policy?